About Viewpoint Help

Viewpoint Help is a new help website that gives you access to comprehensive product documentation from a single location, with quick links to content for individual applications.

Viewpoint Help includes content for multiple products in a single website, providing the following benefits:

  • A single point of entry for Help content: help.viewpoint.com
  • Dynamic search capability across Help content for multiple products and versions
  • Ease in sharing and socializing Help articles
  • Ability to print or create PDFs of individual Help articles or entire sections of content

Visit Viewpoint Help and click the banner to send us any feedback you have.

Access Help for Multiple Products and Versions

Switch from Help for one product to Help for another product directly from the Viewpoint Help website, without having to access separate links. On any Help article page, use the Explore Product Help drop-down to choose Help for a different product, or select filtering options that are available after you perform a search.

For versioned products only (for example, Vista), select the version drop-down field in the Contents heading to access different versions of Help.

Search and Filter Help Content

Enter a term or phrase in the Search field, and press Enter or select the magnifying glass. To focus your search even more, select one or more filter options under the Filter Results heading.

For example, if you want to see all videos on Daily Logs in Viewpoint Team, you could search as follows:
  1. In the Search field, enter Daily Logs, then press Enter.
  2. Under Filter Results, select the Product filter Viewpoint Team and the Information Type filter Videos.
    Note: Currently, you can search across Help for many but not all Viewpoint products.

Print Help Articles or Create PDFs

To print Help articles or generate PDFs of content, select the Print icon in the upper right of a website page, and then select one of the following options:
  • Print page to print or generate a PDF of a single Help article.
  • Print page and subpages to print or create a PDF of an entire section of Help.

Link to Other Viewpoint Learning Resources

Viewpoint Help provides links to other key Viewpoint learning resources, including the Viewpoint Academy and Support Knowledge Base. All three of these resources work together to provide information essential to customer learning:
  • Viewpoint Help delivers comprehensive instructions and videos on how to use a product, and describes enhancements and changes for each release.
  • Viewpoint Academy provides extensive product training with role-based learning paths and certifications.
  • Support Knowledge Base offers troubleshooting and technical articles to help resolve specific issues within Viewpoint applications.

Supported Browsers

You can visit Viewpoint Help using one of the following browsers:

  • Google Chrome 78.0.3904.97+
  • Firefox 73.0.1+
  • Microsoft Edge 79+
  • Safari 13.1+

Known Issues

For descriptions of known issues in Viewpoint Help, click here.

If you experience an issue with Viewpoint Help and need assistance, or have a question about the site, you can contact the Information Experience team at Viewpoint, and someone from the team will get back to you. Click here to contact us.

View the Status of Viewpoint Help

If you suspect a problem with a Viewpoint Help, you can check the Viewpoint Status site to view information about system availability, outages, or maintenance updates.

  • Open status.viewpoint.com to check the status of Viewpoint Help and other Viewpoint applications.
  • From status.viewpoint.com, you can subscribe to updates about Viewpoint Help. Select Subscribe to Updates and then, from the Notifications Subscription page, select Viewpoint Help.