Additional Help and Support

Use the Viewpoint For Projects™ Help as your first stop for answers to any questions that arise.

The following information discusses how to use the Viewpoint For Projects™ Help and provides links to additional resources.

Search

Use the Search field at the top of the Help site to locate content on a specific topic.



Getting Started

The Getting Started topic in all Guides includes tutorials on logging into the application, setting up your browser, navigating, and performing basic tasks (for example, uploading a document).

FAQs

The FAQs section of the Help includes answers to common questions (for example, what happens if you forget your username or password, or why can't you mark up an item in a workflow or access a specific document). You can find the FAQs section at the bottom of the table of contents in the Administrator's Guide, User's Guide, and Subcontractor's Guide.

Administrator's Guide

Topics in the Administrator's Guide include information on administering an enterprise, site, or project (for example, creating workflows, setting up permissions, and sending new user invitations). Access the Administrator's Guide from any page by selecting Administrator's Guide from the menu at the top right.



If you still have a question after using the above resources, continue reading to contact Viewpoint's Support team.

Troubleshooting Guide

Click this link to access an online troubleshooting guide.

Contact Support

Viewpoint is committed to delivering quick, convenient, and reliable support to our customers.

Viewpoint provides round-the-clock online support through ClearView, where you can access a wealth of resources. If you can't find the information you need on ClearView, you can enter a support case and initiate a conversation with a support team representative through Live Chat.

If you do not have access to ClearView, you can call or email the Support team using the information below.

ClearView

ClearView is your go-to source for information, tools, training, and resources to help ensure the best utilization of your software investment. ClearView features the following:
  • A searchable Knowledge Base of product documentation and support solutions - This is the same set of information used by our support team. You can mark articles as favorites so that you can find them again quickly, and you can subscribe to articles relevant to you so that you are notified when the content is updated.
  • Access to self-paced training courses - The Viewpoint Learning Center presents courses in bundles to ensure a smoothly structured, logical path for learning. Courses are also available individually.
  • An enhanced Chat feature - This allows you to talk to Viewpoint staff directly for quick questions and solution recommendations.
  • Community content - This includes newsletters, groups, partners, and user conference materials.
  • Issue tracking - Track your own cases or view issues reported by others.

To access ClearView or to register for an account, go to clearview.viewpoint.com.

Submit a Support Case Through ClearView

If you have determined that you need to enter a support case and have access to ClearView, click Request Support on the ClearView Home page. New cases submitted receive priority in our support queues. When you open a support case, be sure to enter as much information as possible about your issue. Be prepared to describe the step that led to the issue and provide any supporting information, as well as steps you have already taken to try to resolve the issue.

Once you have opened a support case, you can use our Live Chat during regular daytime support hours. Live Chat enables you to communicate with a support team representative to resolve critical support issues online. You can find the Live Chat link on the left of any page in ClearView.

Call or Email Support

Our support team consists of a group of experienced professionals dedicated to providing you with an exceptional, friendly level of support throughout the life of your projects:

North America

  • Hours - Monday through Friday, 05:00 - 17:00 PST
  • Email - support@4projects.com
  • Phone - 971.255.4801

Australia, New Zealand, and Singapore

  • Hours - Monday through Friday, 08:00 - 17:00 AEST
  • Email - support@4projects.com

Europe

  • Hours - Monday through Friday, 07:30 - 18:00 BST or GMT (reduced hours of 10:00 to 16:00 on UK public holidays)
  • Email - support@4projects.com
  • Phone - see below
    UK 0844 880 2691
    Rest of Europe +44 191 525 2494

Middle East and Africa

  • Hours - see below
      Saudi Arabia, Qatar, and Africa UAE
    Monday through Friday 07:00 - 21:00 08:00 - 22:00
    Saturday 08:00 - 12:00 09:00 - 13:00
    Sunday 08:00 - 18:00 09:00 - 19:00
  • Phone - see below
    Saudi Arabia 800 814 3652**
    Qatar 0800 100 164*
    UAE 800 03570 3534**
    Africa 021 300 3622

* This is an international, free phone number, so international calls need to be allowed by your service provider.

**Please note that we are not able to guarantee that this number is available on all mobile network service providers. If you have difficulty reaching us, please use a landline telephone.